Solution Enhancements
Tools & Technology
Effective Strategies: Balancing Performance with Patient Satisfaction
Skip Tracing, Demographic & Account Scrubbing
Presumptive Charity
Advanced Payor Scoring Model
Lifestyle Monitoring on Aged Accounts
Custom IVR, IVA Solutions
Speech Analytics: Call Recording & Monitoring
Performance Management & Online Performance Reporting
Omni-Channel Solutions
Digital Patient Experience: Self Service Portal
The Future of Digital
The Mode of Communication Has Evolved. Are You Ready?
In today’s society, there is a fine line between the digital and non-digital aspects of life. That’s why we merge traditional methods with modern, digital tools. World-wide consumption levels of web and mobile highlight the fact that almost all consumers are living online and offline ubiquitously. This highly digitized population is not only looking for, but expects, a seamlessly unified engagement across multiple delivery platforms.
Driven by Innovation
We are innovators, driving the future of our industry through compliant strategy, digital communication tools and intelligent technology.
We use both tools and smart decisions in a compliant manner to determine how and when to engage with the consumer based on their channel preference. This marriage of traditional and digital techniques provides our customers with a complete comprehensive solution, optimizes outreach, improves productivity and drives increased revenue.
TSI is your flexible digital solution.
Foundation of Digital Landscape
Authorization
With the proper consent in place, as a third-party provider, we are able to communicate with consumers across multiple digital platforms.
Mechanics
We have built a robust ecosystem to funnel consumers from engagement and communication through resolution, having the right tool in the right place.
Decision Engine
By tracking and anticipating consumer behavior, we can determine contact strategy and improve efficacy of efforts, both human and machine.
Robotic Process Automation
Convergent has developed advanced, proprietary linking technology and a sophisticated information analytics platform to turn disparate information into actionable knowledge, increasing overall efficiency and liquidity.
- BOT technology drives efficiency by automating data searches of disparate files and documentation, attaining account information, and propelling “collection ready” accounts within hours of placement.
- Highly Scalable
- New projects are tackled quickly, without time requirement of hiring/training processes
- Improved efficiency, increased accuracy, and accelerated turnaround, regardless of volume
- Data Encounters, Identifying Missed TPL Opportunities
- Searches National Insurance and Legal Databases
- Adheres to All Statute of Limitation Requirements
Types of Accounts Reviewed:
- Charity Care Review
- Secondary TPL Reviews
Revenue Discovery
Patented AI technology that uncovers TPL information through data mining, linking the results to the appropriate account.
- Gathers TPL Information w/ Zero Patient Contact
- Reviews Unlimited Patient Data Encounters, Identifying Missed TPL Opportunities
- Searches National Insurance and Legal Databases
- Adheres to All Statute of Limitation Requirements
Types of Accounts Reviewed:
- Charity Care Review
- Secondary TPL Reviews