Revenue Cycle Management

Contact Us
About Convergent
Denial
Management
Third Party
Follow-Up
AR Analysis &
Recovery
Zero-Balance
Audit & Recovery
Backoffice
Functions
Patient Access
Solutions
Patient Balance
Collections
Statements &
Billing
Customer Service
Overflow
Accounts Receivable
Acquisition

YOUR TEAM OF REVENUE CYCLE EXPERTS

Convergent RCM has been providing revenue cycle management and ARM outsourcing solutions to hospitals, health systems, and physician groups for over 40 years. Our combined healthcare focused expertise, advanced scoring technology, customer account management and superior claims reimbursement management allows Convergent RCM to deliver outstanding results on behalf of thousands of healthcare providers. Convergent RCM recovers over $1 billion for our clients annually, and is a leading provider of Customer Account Support, Customer Claims Denial Support, Aged Problem Claims, and Third Party Claims such as Workers’ Compensation, Motor Vehicle Accident, and Government healthcare support.

Convergent RCM’s state-of-the-art call center infrastructure, including work-at-home solutions, employs a large team of tenured professional staff, utilizes leading edge technology and strives to provide a best practices treatment model to optimize customer interaction and minimize customer complaints on behalf of our clients.

About Convergent

Convergent is a privately held organization. In June 2021, Convergent was acquired by Transworld Systems Inc., cementing TSI’s spot as the largest ARM provider in the United States. That acquisition created a diverse, financially sound ARM and BPO organization, with a total of 45 offices and over 15,000 employees across the United States, Canada, Latin America, India, and the Philippines. The acquisition positions Convergent for long term sustainable growth with our clients by deploying leading edge technology and advanced contact center locations.

TSI’s goal is to bring together key companies that have both a significant individual and a synergistic impact on business operations in healthcare, auto, commercial, consumer, education, financial, government, telecom, utilities and other markets. With more than 60 years of history serving a diverse industry customer base, including contact center solutions, receivables management outsourcing, commercial receivables management and healthcare revenue cycle management, the TSI family of companies empower clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics, and professional services to deliver superior financial performance and high levels of client, consumer, and patient satisfaction.

Benefits

Onsite Education and Training

We put our 40 years of experience in healthcare revenue cycle management at work for you through educational workshops that empower staff to maximize collection efforts. Convergent RCM provides staff with training specific to the healthcare reimbursement laws in each state and claim challenges of its customers. Our topics include insurance reimbursement, managing denials, prompt-payment regulations and more.

Complimentary Legal Research

Have a question on the latest healthcare reimbursement laws in your state? Our team of expert healthcare attorneys can help clarify federal and state statutes, update you on pending legislation, and review appeal correspondence governing reimbursement that may affect your facility.

Staffing & Productivity Analysis

We’ve created an in-depth analysis to assist hospital leadership in identifying underperforming areas within the business office that examine staffing levels and account inventory ratios.

Operational Assessments

We employ industry leading best practices to deliver an expert review of your accounts receivables or patient access departments, with the goal to strengthen internal operations and overall financial performance.

Client Management Support

Convergent RCM provides ongoing support throughout our engagements via issues logs, standing meetings, conference calls, executive oversight, a comprehensive reporting package and quarterly meetings. Our dedicated Account Executives develop deep account relationships with executive level and operational contacts with regards to document needs and organizational priorities. Account Executives establish themselves as long-term allies of our customers and develop partnerships strong enough to withstand major obstacles.

Specialized Consulting Services

As part of our commitment to excellence, we leverage our expertise to provide our clients with consultative feedback in various areas, including current state business reviews, process improvement and workflow redesign, policy and procedure reviews and point of service collections analysis.